01
Jul 2010

Ahhh, my bloody foot!

Personally invested
So recently I've been working with a new client. They're a really sweet young couple who have a great deal of love for what they do and provide a great service. After meeting with them for the first time I was determined to ensure they had the best product I could supply them with. Some would argue that this was my first mistake (becoming personally invested in the project) but I believe passion manifests itself in the end result and always makes for a better (and more personalised) design.

Now my task here is to do a complete redesign of their existing site but maintain a few of the themes. Fairly standard so far right? The project has a small budget (due to them being a startup), I'd offered them several options with different costs and they opted for what they could afford rather than what they wanted. Naturally, you then scale the work, time and effort you make in order to make the project cost effective for you... well that was the plan anyway.

So me being me sat down with the best of intentions and made a start on the design concepts. As per usual 5-6 concepts later I've reached a point where I'm happy with the design structure and can begin to move onto the remainder of the site. For anyone who is wondering why I would go through so many iterations of the site before settling and not just going with the first idea...you have a good point really. Maybe it's a designers thing or maybe it's just me but either way it's something I've come to terms with and always allow time for.

Mistake number two.
Now, I am really happy with the design; it works for the clients image, it's attractive and functional (most of the things you'd look for in a good website). Now that I'd reached that milestone, I instinctively kept pushing the bar higher and higher for myself. Custom graphics (no stock), interactivity, functional user experience practices and photographic retouching... these are all fairly common but have to be scaled towards the budget right? I mean if you're being paid twenty grand for a site then these efforts are vital (and standard practice) but when you're budget is under a grand for a fair size site then should you still be putting that same level of effort you would for a bigger budget?

This would be mistake number two... I personally can't do that. I find myself unable to give less to a client simply because they cannot afford to pay me more (stupid right?). I even find it hard to scale back efforts when I don't get on with the client (which isn't very often anyway but still). So now I'm in a situation whereby the project is no longer cost effective and I'm drastically undercharging by more half the end value! That's pretty worrying.

A prime example.
What's more difficult for me is that even if I was able to scale back the work to match the budget, should I? After all, it's my name going on this site and it's basically an advert for my abilities. Shouldn't this be a prime example every time. Am I just shooting myself in the foot by not matching the work to the budget?

So my question is... How do you control yourself when working on project with a tight budget? Should you scale back your efforts?

Jul 01, 2010
Els said...
Personally, I don't scale back in effort per site item, but in the options and extras. (I do development rather than design though). Less money is less work, not less quality. As for your name being on the site and it being an advert: if anyone asks your client what they paid for it, you're basically advertising that you can do a lot of quality for very cheap. This will bring in clients with small budgets and a long list of wants.
Jul 01, 2010
Anthony Faconti said...
This is a really good point. personally I haven't ever experienced a prostective client contacting a existing client directly and I would hope that they wouldn't share the costs with them. But you are quite right in saying that it could attract more clients with small budgets. Maybe learning not to accept smaller paying jobs is the lesson?
Jul 01, 2010
Els said...
I don't think there's anything wrong with smaller paying jobs, but they should be smaller websites too - smaller paying doesn't have to be underpaying.
Jul 01, 2010
Anthony Faconti said...
But this is basically my problem. There aren't many opportunities within design to scale back without comprimising the end result. This doesn't leave many options other than do it or don't.
Jul 01, 2010
Sam Cranwell said...
I soooo know where you are at and where you are coming from.

There is nothing wrong with what you are doing but you have decide at the beginning of a project whether you are doing it for the love or for the money.

We just completed a 'love' project. A magazine template for an independent publisher - his first magazine. He just wanted a template and was going to put the whole thing together himself. We loved the subject (Italian motorcycles and cars) but we were paid so little, and did so much work that it will be our last 'love' project for anyone but ourselves. The experience turned out so stressful (wasted time when we had other paying clients lining up) that I just wanted to walk away from it and take no money.

If you want to keep your soul, undercharging never works. Sure you have to do it in the beginning to build up a portfolio, but Anthony, your design work rocks and i'm sure you have a portfolio that could earn you an indecent living.

Be an artist by all means, and fulfill yourself with self initiated projects - they are way more satisfying as there is no money expectation - but when working with clients - be a business man and a designer. Quote your worth - then double it : )

I say all this, but I find it so hard to do myself and have struggled with for past 8 years - but it does pay off.

Jul 01, 2010
Anthony Faconti said...
Thanks Sam, it's really reassuring to know that there are other designers who are compelled to work harder for the love of what they do. It is becoming quite prevalent that I'm no longer in a position to be accepting jobs under a certain budget level. I guess that's just legacy really from years of taking every job that comes my way. Maybe it's time to stand on the next podium and accept the level that i'm at. Thanks for the kind words too mate, you're awesome!
Jul 01, 2010
SimianE said...
As you know... I've been in the same position for about five years - I don't think I've ever once quoted what a project is worth. My problem is similar to yours: I go into every project with the best of intentions, but I'm a victim of my own scope creep. If I do *this* I can just make it that much better.
It's probably marginally easier as a developer, as I can just leave out certain features, but there are times when doing so would actually create more work for me!
The only bonus is that you always exceed your client's expectations. However the downside of that is that you are in danger of reducing their perceived monetary worth of what you've achieved. Like, 'If this is what I got for £500, why do you want to charge me £10,000 for phase 2 of the project?'
;)

Do I have an answer? Hell no. Do you??